Front Desk / Customer Service Officer

Key Responsibilities

• Receive and professionally welcome clients, visitors, contractors, vendors, consultants and other stakeholders.
• Manage the reception area and ensure it consistently reflects the Company's professional corporate image.
• Answer, screen and direct incoming calls promptly and professionally.
• Receive and appropriately distribute correspondence, documents, parcels and courier items.
• Maintain accurate visitor records and coordinate visitor access in line with Company security procedures.
• Notify the appropriate employee when a visitor arrives and coordinate access with the Security team.
• Ensure visitors comply with applicable Company security, identification and HSSE requirements before accessing restricted areas.
• Provide basic information to visitors and direct enquiries to the appropriate department or personnel.
• Coordinate meeting-room bookings and support arrangements for internal and external meetings.
• Support the reception and administrative arrangements for management meetings, client visits, regulatory engagements and corporate events.
• Maintain accurate records of incoming and outgoing correspondence, visitor logs and other front-office documentation.
• Manage courier services and ensure proper documentation and acknowledgement of deliveries.
• Provide administrative support to the Administration and HR functions as required.
• Monitor front-office stationery and consumables and raise requests for replenishment when required.
• Maintain strict confidentiality when handling Company, employee, client or commercially sensitive information.
• Liaise with Security, Facilities, Administration and other relevant departments to resolve front-office issues promptly.
• Receive and appropriately escalate complaints, unusual incidents, security concerns or emergency situations.
• Support emergency response and evacuation procedures as required.
• Ensure all front-desk activities are carried out in accordance with Company policies, procedures and applicable regulatory requirements.
• Perform other duties reasonably assigned by the Supervisor or Management.

Application Closing Date
9th September, 2026.

Interested and qualified candidates should send their CV to: careers@nepalgroupng.com using the Job Title and Location as the subject of the email (e.g,–Front desk/ Customer Service Officer Ikoyi).