Job Title: Customer Support Officer
Location: Ikoyi, Lagos
Employment Type: Full-time
Job Summary
- We are seeking a Customer Support Officer who will serve as a key point of contact between the company and its customers, ensuring that enquiries, complaints, and service-related issues are handled promptly and professionally.
Key Responsibilities
- Respond promptly and professionally to customer enquiries via phone, WhatsApp, email, social media, and other support channels.
- Assist customers with account registration, onboarding, transactions, investments, payments, and other service-related enquiries.
- Provide clear information about the company's products, services, processes, and policies.
- Resolve customer complaints and issues efficiently, escalating complex matters to the appropriate department when necessary.
- Follow up on unresolved customer issues to ensure timely resolution and customer satisfaction.
- Assist customers experiencing technical or platform-related challenges.
- Maintain accurate records of customer interactions, complaints, requests, and resolutions.
- Work closely with the Operations, Investment, Technology, Sales, and other relevant teams to resolve customer concerns.
- Identify recurring customer complaints and provide feedback that can help improve products and service delivery.
- Maintain a high level of professionalism, empathy, confidentiality, and customer care at all times.
- Support customer retention by building positive and trustworthy relationships with customers.
Requirements
- Bachelor's degree/HND in Business Administration, Mass Communication, Marketing, Social Sciences, or a related field.
- Minimum of 1–3 years of experience in Customer Service, Customer Support, Client Relations, or a similar role.
- Experience in a fintech, financial services, e-commerce, investment, logistics, or technology-driven company will be an advantage.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Good knowledge of WhatsApp, email, CRM/customer-support platforms, and other digital communication tools.
- Ability to multitask and manage multiple customer enquiries efficiently.
- Strong attention to detail and ability to maintain accurate records.
- Patient, empathetic, proactive, and customer-focused.
- Ability to work effectively in a fast-paced and growing business environment.
Application Closing Date
16th October, 2026.
Interested and qualified candidates should send their CV to: hireme@swiftconsulting.com.ng using "Customer Support Officer- Ikoyi" as the subject of the email.
