Engineer - CloudOps at MTN Nigeria — Ikoyi | Handmework

Overview

Full description from the employer source. Apply via the official link when ready.

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Engineer - CloudOps

Job ID: 7376
Location: Ikoyi, Lagos

Mission

Provide day-2 operational support for cloud-hosted infrastructure services and workloads across hyperscaler, private cloud, and MTN Cloud environments by monitoring health, executing standard changes, restoring service, supporting incidents and problems, and maintaining stable, secure, and supportable production operations.

Description

Works within approved operational procedures, support models, access controls, monitoring standards, and change governance.
Executes day-2 support activities for cloud-hosted workloads, including monitoring, incident response, standard changes, and recovery support.
Maintains support documentation, runbooks, and operational records to support effective service delivery.
Monitor cloud-hosted services and respond to alerts, incidents, and service requests in line with approved support processes.
Execute standard operational tasks for supported cloud workloads, including health checks, service restarts, basic recovery actions, and routine support activities
Update tickets, support records, and operational documentation to ensure accurate tracking and effective handover where required
Support implementation of approved changes and planned maintenance activities for cloud-supported services.
Assist in identifying recurring faults, known errors, and operational improvement opportunities across supported environments.
Work with internal teams, vendors, and service owners to follow up on issues requiring escalation or additional support action.

Requirements
Education:

First Degree in Computer Science, Information Technology, Engineering, or related discipline
Relevant cloud or infrastructure support certification will be an advantage
Fluent in English.

Experience:
3-7 years’ experience which includes

Minimum of 3 years’ experience in infrastructure, cloud operations, or production support
Hands-on exposure to monitoring, incident handling, change execution, and service restoration
Experience supporting Azure, private cloud, virtualization, or enterprise hosting environments
Working knowledge of backup, recovery, patching, and operational support tools.

Application Closing Date
19th August, 2026; 10:55 p.m.

Interested and qualified candidates should:
Click here to apply online

Responsibilities

Provide day-2 operational support for cloud-hosted infrastructure services and w
Monitor health, execute standard changes, restore service, support incidents and
Work within approved operational procedures, support models, access controls, mo
Execute day-2 support activities for cloud-hosted workloads including monitoring
Maintain support documentation, runbooks, and operational records to support eff

Requirements

First Degree in Computer Science, Information Technology, Engineering, or relate
Relevant cloud or infrastructure support certification will be an advantage
Fluent in English
3-7 years’ experience including minimum of 3 years in infrastructure, cloud oper
Hands-on exposure to monitoring, incident handling, change execution, and servic
Experience supporting Azure, private cloud, virtualization, or enterprise hostin
Working knowledge of backup, recovery, patching, and operational support tools

Key skills

monitoringincident responsechange executionservice restorationbackuprecoverypatching

Engineer - CloudOps

Overview

Responsibilities

Requirements

Key skills

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