Location: Lekki, Lagos
Employment Type: Full-time
Reports to: Chief Operating Officer
Job Purpose
- The HR & Operations Supervisor will oversee the human resource and administrative functions of the clinic while ensuring smooth coordination and efficient workflow across all operational units.
- The role is responsible for managing recruitment, employee relations, staff performance, policy implementation, and operational procedures to maintain high service quality and excellent patient experience.
- The ideal candidate must possess strong leadership, organizational, and people management skills with a minimum of 4–5 years of experience in Human Resources and operations management within a healthcare, chiropractic, wellness, or similar clinical environment.
Duties and Responsibilities
- Oversee the day-to-day HR and administrative operations of the clinic to ensure smooth and efficient workflow across all departments.
- Lead recruitment, onboarding, orientation, and employee exit processes in line with organizational policies.
- Develop, implement, and enforce HR policies, procedures, and standard operating procedures.
- Manage employee records, attendance, leave administration, and other HR documentation while ensuring confidentiality.
- Coordinate staff performance appraisals, probation reviews, and performance improvement initiatives.
- Identify staff training and development needs and coordinate learning programs to improve employee performance.
- Provide leadership, guidance, coaching, and support to employees to promote a productive and positive work environment.
- Handle employee relations, disciplinary matters, conflict resolution, and grievance management professionally.
- Communicate organisational updates, expectations, and management directives effectively to all staff.
- Prepare and submit routine HR, administrative, and operational reports to management.
- Supervise front desk and administrative operations to ensure excellent patient service and customer satisfaction.
- Ensure proper documentation, filing systems, and accurate record management are maintained.
- Monitor compliance with clinic policies, labour regulations, health and safety standards, and workplace procedures.
- Supervise financial documentation and administrative reports prepared by the Account Officer/Accountant before submission to management.
- Monitor the proper use, maintenance, and accountability of clinic resources, equipment, and operational materials.
- Ensure effective inventory management and proper handling of clinic supplies.
- Oversee cleanliness, sanitation, maintenance activities, and facility upkeep to maintain a safe and professional clinic environment.
- Support management in driving employee engagement, productivity, and continuous improvement across the clinic.
Qualifications and Requirements
- Minimum of Bachelor’s degree in human resource management, Business Administration, Healthcare Administration, Management, Industrial Relations, Public Administration, or any related field.
- Minimum of 4–5 years of experience in Human Resources and administrative/operations management, preferably within a clinic, healthcare facility, hospital, chiropractic, physiotherapy, wellness Centre, or med spa environment.
- Professional HR certification (CIPM, SHRM, HRCI, or equivalent) is an added advantage.
- Strong leadership, people management, and team supervision skills.
- Sound knowledge of HR policies, Nigerian labour laws, and performance management practices.
- Excellent communication, interpersonal, organizational, and problem-solving skills.
- Ability to work effectively in a fast-paced healthcare environment.
- Experience managing recruitment, employee relations, staff coordination, and administrative operations.
- Proficiency in Microsoft Office tools and HR/administrative reporting systems.
- Strong attention to detail, professionalism, integrity, and the ability to maintain confidentiality.
- Positive attitude, sound judgment, and the ability to manage workplace challenges effectively.
Working Conditions:
- Responsibilities and job descriptions may be refined with changing business needs.
Application Closing Date
30th September, 2026.
Interested and qualified candidates should send their CVs to: recruitment@hrexng.com using the Job Title as the subject of the mail.
Note: For more enquires contact: 07013706578.
