Job Title: General Manager (Chinese Speaking)
Location: Ikeja, Lagos
Employment Type: Full-time
About the Role
- We are seeking an experienced and results-driven General Manager who is fluent in both Chinese (Mandarin) and English to lead the operations of our hotel.
- The ideal candidate will be responsible for overseeing all aspects of hotel operations, driving profitability, ensuring exceptional guest experiences, and serving as the primary liaison between local operations and Chinese-speaking management, investors, guests, and business partners.
Key Responsibilities
- Provide strategic leadership and oversee the day-to-day operations of the hotel.
- Ensure exceptional guest satisfaction by maintaining high service standards.
- Develop and implement business strategies to improve occupancy, revenue, and profitability.
- Manage and supervise all hotel departments, including Front Office, Housekeeping, Food & Beverage, Finance, Sales & Marketing, Engineering, Security, and Human Resources.
- Monitor financial performance, prepare budgets, control costs, and ensure revenue targets are achieved.
- Build and maintain strong relationships with Chinese-speaking guests, investors, business partners, and corporate clients.
- Translate and communicate business information effectively between Chinese-speaking stakeholders and local management teams.
- Recruit, train, coach, and develop department heads and employees to achieve operational excellence.
- Ensure compliance with company policies, Nigerian labour laws, health and safety regulations, and hospitality standards.
- Drive business development initiatives and establish strategic partnerships to increase hotel patronage.
- Prepare operational and financial reports for senior management.
- Resolve guest complaints and operational issues promptly and professionally.
- Promote a culture of teamwork, accountability, and continuous improvement.
Requirements
- Bachelor's degree in Hospitality Management, Business Administration, Hotel Management, or a related field. A Master's degree is an added advantage.
- Minimum of 7–10 years' progressive experience in hotel management, with at least 3–5 years in a senior leadership role.
- Fluency in Mandarin Chinese and English (spoken and written) is mandatory.
- Proven experience managing hotel operations and achieving business growth.
- Strong financial management and budgeting skills.
- Excellent leadership, communication, negotiation, and interpersonal skills.
- Ability to work effectively in a multicultural environment.
- Strong problem-solving and decision-making abilities.
- Proficiency in hotel management systems and Microsoft Office applications.
- Knowledge of Nigerian hospitality regulations is an added advantage.
Preferred Qualifications:
- Previous experience working with Chinese-owned businesses or international hospitality brands.
- Professional certification in Hospitality Management is an advantage.
Key Competencies:
- Leadership and Team Management
- Strategic Planning
- Financial and Commercial Acumen
- Customer Service Excellence
- Business Development
- Cross-Cultural Communication
- Decision-Making
- Operational Excellence
- Conflict Resolution
- Results-Oriented Mindset.
What We Offer
- Competitive salary and benefits.
- Opportunity to work in a dynamic and multicultural environment.
- Career growth and professional development opportunities.
- A supportive team committed to excellence in hospitality.
Application Closing Date
7th August, 2026.
Interested and qualified candidates should send their CV to: oluwaseyi.agunbiade@yiwill.com using the job title as the subject of the mail.
Note: Qualified candidates who meet the above requirements and are fluent in Mandarin Chinese are encouraged to apply.