IT Services Monitoring and Operations Officer - Onsite

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• Education: Bachelor’s Degree in Computer Science, Information Technology, or a related field
• Experience: 0-3 years of experience in IT monitoring, technical support, help desk, or a similar role
• Proficiency in IT monitoring tools (e.g., Grafana, SolarWinds, Nagios, Manage Engine)
• Knowledge of IT infrastructure encompassing servers, networks, and databases
• Familiarity with major cloud platforms (e.g., AWS, Azure)
• Strong analytical and problem-solving abilities
• Excellent communication and collaboration skills
• Ability to thrive in a fast-paced work environment

• Monitor and analyze IT services to ensure optimal performance, availability, and security.
• Utilize advanced monitoring tools to oversee IT infrastructure and services effectively.
• Identify and troubleshoot issues promptly to minimize downtime and enhance operational efficiency.
• Analyze performance data to optimize IT services continuously.
• Collaborate with IT teams to resolve incidents swiftly and effectively.
• Provide detailed reports and insights to stakeholders to support informed decision-making.