Job Title: Operations Manager
Location: Abuja
Employment Type: Full-time
Job Summary
- The Operations Manager will oversee and coordinate the day-to-day operations of the hospitality subsidiary of the group, ensuring seamless service delivery, operational efficiency, customer satisfaction, staff productivity, regulatory compliance and achievement of business and financial objectives.
Job Functions
- Oversee and coordinate the daily operations of the hospitality, ensuring efficient service delivery and adherence to operational standards.
- Maintain high standards of customer service, monitor feedback and complaints, and ensure timely resolution and customer satisfaction.
- Supervise operational staff, coordinate staffing and schedules, monitor performance and promote teamwork, discipline and accountability.
- Monitor operational costs, budgets and revenue performance while identifying opportunities to improve profitability and minimize wastage and losses.
- Ensure adequate supplies, effective inventory control, facility maintenance and proper functioning of equipment and assets.
- Ensure compliance with health, safety, hygiene, sanitation, food safety and other applicable regulatory requirements.
- Identify opportunities to improve services, increase revenue, enhance customer retention and develop wellness packages, memberships and partnerships.
- Monitor operational performance, identify gaps and implement initiatives to improve efficiency, service quality and overall customer experience.
- Prepare regular operational reports and monitor key performance indicators across all business units, providing management with recommendations for improvement.
Job Requirements
- Bachelor's degree/HND in Hospitality, Business Administration, Operations Management, Tourism, Management Sciences or a related field.
- 5–8 years' relevant experience, including at least 3 years in a supervisory or managerial role.
- Experience in hospitality operations is highly desirable.
- Professional certification in hospitality, operations or management is an advantage.
- Strong knowledge of hospitality and wellness operations.
- Excellent leadership, customer service and people-management skills.
- Good financial, budgeting, cost-control, inventory and procurement knowledge.
- Strong problem-solving, decision-making and communication skills.
- Knowledge of health, safety, hygiene and facility management requirements.
- Willingness to work flexible hours, including weekends and public holidays when required.
Application Closing Date
8th October, 2026.
Interested and qualified candidates should submit their application as one (1) PDF document to: hrcvs321@gmail.com using the applicant's full name and the position applied for as the email subject.
The Application should contain the following:
- A cover letter
- A detailed Curriculum Vitae (CV)
- Copies of relevant academic and professional certificates
- The names and contact details of three (3) referees under whom they have previously worked.
Note: Only shortlisted candidates will be contacted
