Location: Lekki, Lagos
Employment Type: Full-time
Gender: Female
Resumption: Immediate
Job Summary
- The Receptionist / Customer Care Representative will serve as the first point of contactfor clients, visitors, and other stakeholders.
- The successful candidate will be responsible for providing a warm and professional reception experience, responding to customer enquiries across various channels, providing accurate information about the company’s services and properties, and ensuring timely follow-up on customer requests and concerns.
Key Responsibilties
- Welcome and attend to clients, visitors, and stakeholders in a professional and friendly manner.
- Receive and respond promptly to telephone calls, WhatsApp messages, emails, and other enquiries.
- Provide accurate information about the company’s services, properties, products, and offerings.
- Understand customer needs and direct enquiries to the appropriate department where necessary.
- Receive, document, and resolve customer complaints professionally, escalating issues when required.
- Maintain accurate records of customer enquiries, interactions, requests, and client information.
- Follow up with prospective and existing clients to provide updates, obtain feedback, and support business conversion.
- Coordinate and schedule property inspections, client appointments, meetings, and other engagements.
- Maintain a clean, organized, welcoming, and professional reception area.
- Support the sales and marketing team with customer engagement, follow-ups, promotional activities, and business development initiatives.
- Ensure all customer interactions are handled promptly and professionally.
- Perform other customer service and administrative duties as assigned by management.
Requirements & Qualifications
- Minimum qualification of an OND.
- 1–2 years of relevant experience in reception, customer service, front-desk administration, hospitality, sales, or a related role.
- Smart, presentable, and professional in appearance and conduct.
- Excellent verbal and written communication skills.
- Strong customer-service and relationship-management skills.
- Good telephone and digital communication etiquette.
- Proficiency in Microsoft Office and relevant digital communication tools.
- Ability to handle customer enquiries through phone, WhatsApp, email, and other channels.
- Strong follow-up, organizational, and record-keeping skills.
- Ability to multitask and manage competing customer requests effectively.
- Ability to remain calm and professional when handling complaints or difficult situations.
- Strong team-working skills and a service-oriented mindset.
- Candidates residing in Lekki and its environs are strongly encouraged to apply.
Ideal Candidate:
- We are looking for a smart, confident, presentable, warm, and customer-focused female professional who can create an excellent first impression, communicate effectively with clients, and contribute positively to the company's customer experience and business growth.
Salary
N100,000 Monthly.
Application Closing Date
20th August, 2026.
Interested and qualified candidates should send their updated CV to: Peoplefirsthrhub@gmail.com or Peoplefirsthrhub@zohomail.com using "Application – Receptionist / Customer Care Representative" as the subject of the mail.
Note: Only candidates who meet the requirements and reside in Lekki or its environs should apply. Know someone who would be a great fit?