Location: Lekki Phase 1, Lagos
Employment Type: Full-time
Reports to: Managing Director
Direct Report: Shift Managers and Supervisors
Duties
- Oversee the general activities of all three (3) restaurant outlets i.e. coordinate all activities from quality production, sales, employee, restaurant ambience, cleanliness to hygiene.
- Monitoring daily sales and reporting across the outlets and ensuring Shift Managers execute their deliverables diligently.
- Implementing policies and processes, and ensuring compliance of same; includingfood and safety regulations
- Provide Staff with development training to maximize their skills by preparing training calendar and coordinating required trainings for both the front office and production Staff
- Resolve customer’s complaint professionally upon escalation
- Develop plans and tactics to continuously achieve and exceed daily sales target across the outlets.
- Ensure products are delivered by kitchen staff according to items ordered and company's standard
- Develop and implement methods of improving customer’s satisfaction through excellent service
- Conduct frequent checks on the production floor, inventory and front office to ensure all Staff are in compliance with regulations.
- Manage disciplinary issues and escalate to the Human Resources department as appropriate.
- Strategize on reducing wastages and cost of production
- Keep abreast of local competition and develop plans to retain customers such as handling marketing strategies and creative promotions
- Manage the implementation of local sales building programmes
Requirements
- B.Sc Degree in Marketing / Hospitality / Business Administration or related fields.
- Must have a minimum of 5 years experience in a leadership role in the fast food sector, with a track record of achieving excellent sales figures
- Outstanding leadership skills and ability to manage disciplinary issues
- Communication and comprehensive skill is important for this role
- Ability to deescalate tense situations with customers
- Ability to delegate and follow through
- Knowledge of Microsoft Excel, and experience using-class software would be an added advantage.
- Must be flexible in terms of coordinating three (3) restaurant outlets.
Remuneration & Benefits
- N175,000 - N250,000 Monthly.
- HMO
- Staff Lunch and Target Allowance.
Application Closing Date
16th September, 2206
Interested and qualified candidates should send their Applications to: recruitment@jsixgroup.com using the Job Title and preferred location as the subject of the email.
Note: For more enquiries, WhatsApp 0816154516.
