Job Title: Sales Support Officer
Location: Kano
Employment Type: Full-time
Job Description
- Provide administrative and operational support to the sales team to ensure seamless execution of customer orders and business activities.
- Prepare quotations, proposals, shipping rates, and sales documentation for prospective and existing clients.
- Coordinate with shipping lines, freight forwarders, customs agents, and internal teams to ensure timely processing and delivery of shipments.
- Monitor shipment schedules, track cargo movements, and provide customers with regular status updates.
- Manage customer inquiries, process orders, and resolve issues promptly to maintain high levels of customer satisfaction.
- Liaise with operations, finance, and logistics teams to ensure accurate documentation, invoicing, and service delivery.
- Maintain and update customer records, sales reports, contracts, and CRM databases.
- Assist in preparing tenders, service agreements, and customer presentations.
- Support the sales team in identifying business opportunities and maintaining strong relationships with clients.
- Ensure compliance with shipping regulations, trade documentation requirements, and company policies.
- Prepare periodic sales performance reports, shipment summaries, and pipeline updates for management.
- Coordinate meetings, follow-ups, and communication between customers and internal stakeholders.
- Monitor customer accounts to ensure timely documentation, payment processing, and issue resolution.
- Stay updated on shipping industry trends, freight rates, and competitor activities to support business growth.
- Perform other sales support and administrative duties as assigned by management.
Requirements
- Bachelor's Degree or HND in Business Administration, Marketing, Logistics, Supply Chain Management, or a related field.
- 2 – 5 years of experience in Sales Support, Customer Service, or Commercial Operations within a Shipping, Freight Forwarding, Logistics, or Maritime company.
- Sound knowledge of shipping documentation, freight operations, import/export processes, and logistics coordination.
- Experience working with shipping lines, freight forwarding companies, or customs documentation is highly desirable.
- Proficiency in Microsoft Office Suite and CRM/ERP systems.
Salary
N400,000 per month.
Application Closing Date
15th August, 2026.
Interested and qualified candidates should send their CV to: tophireafrica@gmail.com using the Job Title as the subject of the mail.