Mid-Level Analyst, Service Contract & Warranty - On-site in Tanauan

About the Role

We are seeking a Mid-Level Analyst for Service Contract & Warranty to join our team in Tanauan, CALABARZON. This role is essential for ensuring customer satisfaction and operational efficiency. You will manage contracts and resolve customer issues effectively. If you have a strong background in manufacturing and are skilled in SAP, we encourage you to apply.

Responsibilities

• Communicate professionally with customers to resolve issues.
• Process customer orders, RFQs, and exceptions for smooth operations.
• Interface with departments to facilitate timely responses.
• Ensure accurate updates to the supply chain and quality teams.
• Assist customers with inquiries about delivery status.
• Manage contracts and ensure timely payments from customers.
• Participate in improvement initiatives to enhance processes.
• Train team members in your areas of expertise.

Requirements

• Bachelor's degree or 6 years of relevant experience in a similar role.
• Proficient in MS Excel, PowerPoint, and Word for reporting.
• Strong communication skills to address customer needs.
• Knowledge of SAP for effective data management.
• Experience in a manufacturing setup to understand workflows.

Benefits

We offer a competitive salary and a supportive work environment. Enjoy a work-life balance with weekends off. You will have opportunities for professional growth and development. Additionally, we provide health maintenance organization (HMO) benefits to ensure your well-being. Join us to make a difference in our customers' experiences.