Executive Floor Officer (Conrad Manila)

Problem Solving: Resolve guest concerns promptly and professionally. Proactively prevent service disruptions. Guest Engagement: Share information on hotel amenities and local attractions. Offer tailored recommendations based on guest interests. Reporting & Administration: Update guest profiles and prepare daily reports on interactions and VIP services. Qualifications At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. In Addition, This Role Requires The Following Minimum Qualifications Previous experience in luxury guest relations, executive floor, concierge, or VIP services. Strong communication and interpersonal abilities with a guest-centric approach. Skilled in handling high-profile guests with professionalism and confidentiality. Ability to anticipate needs and resolve issues efficiently. Familiarity with hotel PMS and luxury service standards. Fluent in English; additional languages are a plus. Available to work nights, weekends, and holidays. About Us Join an Award-Winning Workplace Culture At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.