About the role

Full description from the employer source. Apply via the official link when ready.

About the Role

We are seeking a Junior Associate Specialist, Product Operations to join our team in Pasig, National Capital Region (NCR). In this role, you will be the first point of contact for operational incidents and inquiries. Your analytical problem-solving skills will be crucial as you conduct initial analysis and troubleshooting to resolve issues effectively. This position is onsite, allowing you to collaborate closely with your team and stakeholders.

Responsibilities

Serve as the first point of contact for operational incidents and inquiries.
Conduct initial analysis and troubleshooting to resolve issues.
Record actions and solutions in the Business Impact Report.
Escalate complex issues to relevant teams with detailed documentation.
Track open incidents and service requests based on established standards.
Prepare reports on incidents, outages, and SLA breaches.
Create and share advisories with internal teams and stakeholders.

Requirements

Experience in customer support with a focus on client satisfaction.
Familiarity with industry-standard tools, especially Salesforce.
Highly result-oriented and self-driven.
Excellent interpersonal and communication skills in English.
Self-motivated and capable of maintaining high performance under pressure.

Benefits

Joining our team offers you a chance to grow in a supportive environment. We value work-life balance and offer competitive compensation. Enjoy weekends off and a clear growth path within the company. Additionally, you will have access to health maintenance organization (HMO) benefits. For more opportunities, check our remote jobs and salary insights.

Apply now and take the next step in your career!

Requirements

<ul>
<li>Experience in customer support with a focus on client satisfaction.</li>
<li>Familiarity with industry-standard tools, especially Salesforce.</li>
<li>Highly result-oriented and self-driven.</li>
<li>Excellent interpersonal and communication skills in English.</li>

Responsibilities

<ul>
<li>Serve as the first point of contact for operational incidents and inquiries.</li>
<li>Conduct initial analysis and troubleshooting to resolve issues.</li>
<li>Record actions and solutions in the Business Impact Report.</li>
<li>Escalate complex issues to relevant teams with detailed documentation.</li>
<li>Track open incidents and service requests based on established standards.</li>
<li>Prepare reports on incidents, outages, and SLA breaches.</li>
<li>Create and share advisories with internal teams and stakeholders.</li>
</ul>

About Mastercard

About the Company

Mastercard

Verified

www.mastercard.com

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re building a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

IT & Software

Purchase, NY

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Junior Associate Specialist, Product Operations - On-site in Pasig

About the Role

Responsibilities

Requirements

Benefits

About the Company

Mastercard is hiring · 5 open roles

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