Mid-Level Duty Manager - On-site Role

About the Role

We are seeking a Mid-Level Duty Manager for an on-site role in Metro Manila. This position is vital for ensuring smooth hotel operations and delivering exceptional guest experiences. The ideal candidate will have a strong background in front office operations and team management. You will oversee daily activities and support your team in achieving operational excellence.

Responsibilities

• Oversee daily hotel operations to ensure guest satisfaction.
• Delight guests with friendly interactions and prompt service.
• Support operational roles as needed to maintain efficiency.
• Conduct property walkthroughs to identify areas for improvement.
• Provide training and updates to team members for skill enhancement.
• Monitor guest satisfaction metrics to drive service improvements.
• Supervise and support team members in their daily tasks.

Requirements

• Proven background in hotel operations for effective management.
• Strong team management skills to foster collaboration.
• Excellent communication and problem-solving skills to address issues.
• Ability to remain calm under pressure during busy periods.
• Fluent in English to interact with diverse guests.
• Flexible to work nights, weekends, and holidays as needed.

Benefits

This role offers a competitive salary, along with opportunities for career growth within the company. You will enjoy a supportive work environment that values work-life balance. Additionally, we provide health maintenance organization (HMO) benefits to ensure your well-being. If you are passionate about hospitality and looking to advance your career, apply now to join our team!