Guest Relations Agent – 5-Star Hotel

About the Role

Join our prestigious 5-star hotel in Abu Dhabi as a Guest Relations Agent. In this role, you will be the first point of contact for our guests, ensuring they have a memorable stay. You will work onsite, engaging with guests and providing exceptional service. Your shift pattern will vary, including weekends and holidays, to meet the needs of our guests.

Responsibilities

• Greet guests within 30 seconds of arrival.
• Complete the check-in process efficiently.
• Process guest departures and handle payments accurately.
• Demonstrate knowledge of hotel offerings and local attractions.
• Recommend hotel amenities to enhance guest experiences.
• Respond to guest requests and resolve concerns promptly.
• Manage multiple guest inquiries simultaneously to ensure timely service.

Requirements

• Passion for hospitality and customer service.
• Strong communication skills in English (B2 level or higher).
• Ability to work in a dynamic and busy environment.
• Teamwork and leadership skills.
• Problem-solving abilities to address guest issues.
• Knowledge of up-selling techniques is a plus.

Benefits

We offer a competitive salary, along with a service charge that can enhance your earnings. Meals are provided during your shifts, ensuring you stay energized. Accommodation is included, making your transition to Abu Dhabi seamless. We also provide transport to and from the hotel. A visa will be sponsored by the hotel, allowing you to work legally in the UAE. You will have days off to relax and recharge. Additionally, there are opportunities for growth within the hotel, allowing you to advance your career in hospitality.