About the role

Full description from the employer source. Apply via the official link when ready.

About the Role

We are seeking a Junior Reservations Agent to join our team in Dubai. This role is ideal for individuals who are passionate about providing excellent customer service in the hospitality industry. As a Junior Reservations Agent, you will assist guests with their reservation needs and ensure a smooth booking process. Your fluency in English will be essential in communicating effectively with our diverse clientele. If you are looking to start your career in a dynamic environment, this position is for you. For more opportunities, check our Dubai job listings.

Responsibilities

Answer inquiries about room rates and hotel locations to assist guests in making informed decisions.
Handle reservation requests efficiently to ensure guest satisfaction.
Post advance deposits and maintain accurate records for all reservations.
Process rooming lists and group blocks to streamline guest check-in.
File and process reservations correspondence to keep records organized.
Assist in inventory management to ensure availability of rooms.
Explain guarantee and cancellation policies clearly to guests.
Use sales techniques to assist guests in selecting suitable accommodations.
Identify guest reservation needs to provide tailored service.

Requirements

Minimum one year experience in a 5-star hotel environment.
High School graduate with a focus on hospitality preferred.
Fluency in English is required; additional languages are a plus.
Knowledge of hotel services and reservation systems.
Strong communication and interpersonal skills to engage with guests.
Problem-solving abilities to address guest inquiries effectively.
Experience with Opera or similar systems is advantageous.

Benefits

Joining our team offers numerous benefits, including competitive salary packages and opportunities for professional growth. You will gain valuable experience in the hospitality sector while working in a vibrant environment. We also provide training programs to enhance your skills. For more information on salaries in the industry, visit our salaries page.

If you are ready to take the next step in your career, apply now to become a part of our team!

Requirements

<ul>
<li>Minimum one year experience in a 5-star hotel environment.</li>
<li>High School graduate with a focus on hospitality preferred.</li>
<li>Fluency in English is required; additional languages are a plus.</li>
<li>Knowledge of hotel services and reservation systems.</li>

Responsibilities

<ul>
<li>Answer inquiries about room rates and hotel locations to assist guests in making informed decisions.</li>
<li>Handle reservation requests efficiently to ensure guest satisfaction.</li>
<li>Post advance deposits and maintain accurate records for all reservations.</li>
<li>Process rooming lists and group blocks to streamline guest check-in.</li>
<li>File and process reservations correspondence to keep records organized.</li>
<li>Assist in inventory management to ensure availability of rooms.</li>
<li>Explain guarantee and cancellation policies clearly to guests.</li>

About Accor

About the Company

Accor

Verified

www.group.accor.com

We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.

Hospitality

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Junior Reservations Agent On-site in Dubai

About the Role

Responsibilities

Requirements

Benefits

About the Company

Accor is hiring · 5 open roles

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