Guest Experience Expert – 5-Star Hotel, Dubai

About the Role

Join our team as a Guest Experience Expert at a luxurious 5-star hotel in Dubai. In this role, you will work onsite and be the first point of contact for our guests. Your main goal is to create memorable experiences during their stay. You will work in a dynamic environment, ensuring that every guest feels welcomed and valued.

This position offers a shift pattern that includes both day and night shifts. You will receive meals during your shifts and have access to transport to and from the hotel. A visa will be provided, along with accommodation to make your transition smooth. Additionally, you will have opportunities for growth within the company.

Responsibilities

• Greet guests within 30 seconds of arrival.
• Assist guests with check-in and check-out processes.
• Address guest requests promptly and efficiently.
• Provide information about local attractions and services.
• Maintain a professional appearance and communication style.
• Follow hotel policies and procedures at all times.
• Ensure a safe and clean work environment.
• Handle guest feedback and resolve issues effectively.

Requirements

• High school diploma or G.E.D. equivalent.
• No prior experience required.
• Strong customer service skills.
• Effective communication skills.
• Problem-solving abilities.
• Fluency in English (B2 level or higher).
• Ability to work flexible hours.

Benefits

We offer a competitive salary with additional service charge and tips. Meals will be provided during your shifts. You will receive transport to and from work, and accommodation will be arranged for you. A visa will be sponsored by the hotel. Enjoy days off to recharge and explore Dubai. There are also opportunities for career growth and development within our hotel.

If you are passionate about hospitality and want to make a difference in guests' experiences, apply now to join our team in Dubai! For more job opportunities, visit our Dubai job listings or check our hospitality roles.

• High school diploma or G.E.D. equivalent.
• No prior experience required.
• Strong customer service skills.
• Effective communication skills.
• Problem-solving abilities.
• Fluency in English (B2 level or higher).
• Ability to work flexible hours.

• Greet guests within 30 seconds of arrival.
• Assist guests with check-in and check-out processes.
• Address guest requests promptly and efficiently.
• Provide information about local attractions and services.
• Maintain a professional appearance and communication style.
• Follow hotel policies and procedures at all times.
• Ensure a safe and clean work environment.
• Handle guest feedback and resolve issues effectively.