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Job Description
About the Role
Join our team as a Junior Guest Relations Agent at a prestigious 5-star hotel in Dubai. This role is perfect for those who enjoy interacting with guests and ensuring their stay is memorable. You will work onsite, engaging with guests daily and providing top-notch service. The shift pattern is flexible, with opportunities to work both day and night shifts. Enjoy meals during your shifts, and benefit from a service charge that adds to your earnings.
Responsibilities
- Prepare for daily VIP arrivals, ensuring room allocation and special requests are met.
- Register and process check-ins and check-outs for all VIP guests efficiently.
- Escort VIP guests to their rooms, ensuring their comfort and security.
- Handle guest complaints and inquiries promptly and professionally.
- Coordinate transport arrangements for guest arrivals and departures.
Requirements
- Minimum of 1 year experience in a similar role in a 5-star hotel.
- Excellent communication skills in English (B2 level or higher).
- Empathy and patience in guest interactions.
- Courteous demeanor with a focus on guest satisfaction.
- A University Degree in Hotel Management is a plus.
Benefits
We offer a competitive salary, along with a service charge that enhances your earnings. Accommodation is provided, ensuring you have a comfortable living space. We also cover transport costs to and from the hotel. You will receive meals during your shifts, allowing you to focus on your work without worrying about food. A work visa will be sponsored, making your transition to Dubai smooth. Enjoy regular days off and a clear growth path within the hotel, with opportunities for advancement in your career.
Explore more opportunities in Dubai and learn about our hospitality roles. Check out our salary insights for more information.
Requirements
- Minimum of 1 year experience in a similar role.
- Experience in a 5-star hotel environment.
- Strong English communication skills (B2 or higher).
- Empathy and patience in guest interactions.
- University Degree in Hotel Management is a plus.
Responsibilities
- Prepare for daily VIP arrivals, ensuring room allocation.
- Register and process check-ins and check-outs efficiently.
- Escort VIP guests to their rooms, ensuring comfort.
- Handle guest complaints and inquiries promptly.
- Coordinate transport arrangements for guests.
Statutory benefits (UAE)
Wage Protection System (WPS)
Current-month wages must be paid via WPS no later than the 1st of the following Gregorian month. Establishments must transfer ≥85% of total wages by the deadline (Ministerial Resolution 340/2026).
End-of-Service Gratuity (EOSB)
21 days of basic salary per year for the first 5 years; 30 days per year thereafter. Allowances are excluded from the calculation.
Annual leave
Minimum 30 calendar days per year after the first year of service (2 days per month between 6 and 12 months).
Sick leave
Up to 90 days per year on a structured paid/unpaid schedule once probation completes.
Health insurance
Mandatory employer-provided coverage in Dubai and Abu Dhabi.
Frequently asked questions
Where is this role based?⌃
Based in Dubai, Dubai.
How do I apply?⌃
Apply via the employer's career site (link on this page).
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