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Job Description
About the Role
Join our team as a Guest Service Agent in Sharjah, UAE. This is an onsite role where you will work flexible shifts, including evenings and weekends. You will be the first point of contact for our guests, ensuring they feel welcomed and valued. Your main tasks will include managing check-ins and check-outs, handling inquiries, and providing information about hotel amenities and local attractions.
Responsibilities
- Greet and welcome guests warmly upon arrival.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and resolve issues promptly.
- Provide information about hotel amenities and local attractions.
- Coordinate with departments to fulfill guest requests.
- Maintain an organized and tidy front desk area.
- Process payments and manage guest accounts accurately.
- Uphold high customer service standards at all times.
Requirements
- Previous experience as a Guest Service Agent preferred.
- Ability to work flexible schedules, including weekends.
- Strong organizational skills and attention to detail.
- Proficiency in hotel management software, OperaCloud preferred.
- Fluency in English; Arabic is a plus.
- Cultural sensitivity to cater to diverse clientele.
Benefits
We offer a competitive salary along with a service charge/tips that can enhance your earnings. Meals are provided during your shifts, and we assist with transport to and from the hotel. Accommodation is available for staff, and we also provide visa support. You will have days off to recharge, and there are opportunities for growth within the company. For more details on our job openings, visit our hospitality jobs page.
Join us in creating memorable experiences for our guests. Apply today to start your journey with us!
Requirements
- Previous experience as a Guest Service Agent preferred.
- Ability to work flexible schedules, including weekends.
- Strong organizational skills and attention to detail.
- Proficiency in hotel management software, OperaCloud preferred.
- Fluency in English; Arabic is a plus.
- Cultural sensitivity to cater to diverse clientele.
Responsibilities
- Greet and welcome guests warmly upon arrival.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries and resolve issues promptly.
- Provide information about hotel amenities and local attractions.
- Coordinate with departments to fulfill guest requests.
- Maintain an organized and tidy front desk area.
- Process payments and manage guest accounts accurately.
- Uphold high customer service standards at all times.
Statutory benefits (UAE)
Wage Protection System (WPS)
Current-month wages must be paid via WPS no later than the 1st of the following Gregorian month. Establishments must transfer ≥85% of total wages by the deadline (Ministerial Resolution 340/2026).
End-of-Service Gratuity (EOSB)
21 days of basic salary per year for the first 5 years; 30 days per year thereafter. Allowances are excluded from the calculation.
Annual leave
Minimum 30 calendar days per year after the first year of service (2 days per month between 6 and 12 months).
Sick leave
Up to 90 days per year on a structured paid/unpaid schedule once probation completes.
Health insurance
Mandatory employer-provided coverage in Dubai and Abu Dhabi.
Frequently asked questions
Where is this role based?⌃
Based in Sharjah Emirate, Sharjah.
How do I apply?⌃
Apply via the employer's career site (link on this page).
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