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Job Description
About the Role
We are seeking a Mid-Level Collections Specialist to join our team in Abu Dhabi. This role is crucial for managing our accounts receivable and ensuring timely collections. You will work closely with clients to resolve issues and maintain positive relationships. If you have a strong background in credit control and customer service, this position may be the perfect fit for you. For more opportunities, check out our Dubai job listings.
Responsibilities
- Provide customer service regarding collection issues to enhance client satisfaction.
- Process customer refunds and account adjustments to ensure accurate billing.
- Resolve client discrepancies and short payments to maintain account integrity.
- Monitor and maintain assigned accounts to reduce delinquency rates.
- Support the Accounts Receivable Department by sharing insights and updates.
- Communicate with sales regarding customer accounts to align strategies.
- Establish relationships with dealers and sales to foster collaboration.
Requirements
- Minimum 3 years of high-volume corporate collections experience.
- Knowledge of billing and collections procedures to ensure compliance.
- Commitment to providing excellent customer service in all interactions.
- Attention to detail to accurately manage accounts and records.
- Fluency in English; Arabic language skills are a plus.
- Driver's license to facilitate travel for client meetings.
- Experience in the UAE market to navigate local regulations.
Benefits
We offer a competitive salary and a supportive work environment. Our team values work-life balance and professional growth. You will have opportunities to enhance your skills and advance your career. For more information on salaries in the region, visit our salary guide.
If you are ready to take the next step in your career as a Collections Specialist, apply today!
Requirements
- Minimum 3 years of high-volume corporate collections experience.
- Knowledge of billing and collections procedures to ensure compliance.
- Commitment to providing excellent customer service in all interactions.
- Attention to detail to accurately manage accounts and records.
- Fluency in English; Arabic language skills are a plus.
- Driver's license to facilitate travel for client meetings.
- Experience in the UAE market to navigate local regulations.
Responsibilities
- Provide customer service regarding collection issues to enhance client satisfaction.
- Process customer refunds and account adjustments to ensure accurate billing.
- Resolve client discrepancies and short payments to maintain account integrity.
- Monitor and maintain assigned accounts to reduce delinquency rates.
- Support the Accounts Receivable Department by sharing insights and updates.
- Communicate with sales regarding customer accounts to align strategies.
- Establish relationships with dealers and sales to foster collaboration.
Statutory benefits (UAE)
Wage Protection System (WPS)
Current-month wages must be paid via WPS no later than the 1st of the following Gregorian month. Establishments must transfer ≥85% of total wages by the deadline (Ministerial Resolution 340/2026).
End-of-Service Gratuity (EOSB)
21 days of basic salary per year for the first 5 years; 30 days per year thereafter. Allowances are excluded from the calculation.
Annual leave
Minimum 30 calendar days per year after the first year of service (2 days per month between 6 and 12 months).
Sick leave
Up to 90 days per year on a structured paid/unpaid schedule once probation completes.
Health insurance
Mandatory employer-provided coverage in Dubai and Abu Dhabi.
Frequently asked questions
Where is this role based?⌃
Based in Abu Dhabi, Abu Dhabi.
How do I apply?⌃
Apply via the employer's career site (link on this page).
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