Mid-Level Reservations Agent On-site in Ras Al Khaimah
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Job Description
About the Role
We are seeking a Mid-Level Reservations Agent to join our team in Ras Al Khaimah. This role requires fluency in both Arabic and English, as you will be interacting with a diverse clientele. Your primary focus will be to provide exceptional service while managing room reservations efficiently. If you have at least two years of experience in a similar role within a 5-star hotel or resort in the UAE, we encourage you to apply.
Responsibilities
- Provide friendly and engaging service to all guests.
- Maximize revenue by effectively up-selling available services.
- Recommend property facilities and assist guests with inquiries.
- Book room reservations and ensure all information is accurate and up-to-date.
Requirements
- Fluency in Arabic and English for effective communication.
- Minimum of 2 years' experience in a 5-star hotel or resort.
- Proficiency in Opera PMS to manage reservations.
- Strong interpersonal skills to build rapport with guests.
- Problem-solving abilities to address guest concerns promptly.
Benefits
Joining our team offers you the opportunity to work in a dynamic environment where your contributions are valued. We provide competitive compensation and benefits, along with opportunities for career growth. For more information on our company culture, visit our company page. If you're interested in exploring other roles, check our Dubai job listings.
We also encourage a guest-focused personality, which enhances the experience for everyone involved. If you're ready to take the next step in your career, apply today!
Requirements
- Fluency in Arabic and English for effective communication.
- Minimum of 2 years' experience in a 5-star hotel or resort.
- Proficiency in Opera PMS to manage reservations.
- Strong interpersonal skills to build rapport with guests.
- Problem-solving abilities to address guest concerns promptly.
Responsibilities
- Provide friendly and engaging service to all guests.
- Maximize revenue by effectively up-selling available services.
- Recommend property facilities and assist guests with inquiries.
- Book room reservations and ensure all information is accurate and up-to-date.
Statutory benefits (UAE)
Wage Protection System (WPS)
Current-month wages must be paid via WPS no later than the 1st of the following Gregorian month. Establishments must transfer ≥85% of total wages by the deadline (Ministerial Resolution 340/2026).
End-of-Service Gratuity (EOSB)
21 days of basic salary per year for the first 5 years; 30 days per year thereafter. Allowances are excluded from the calculation.
Annual leave
Minimum 30 calendar days per year after the first year of service (2 days per month between 6 and 12 months).
Sick leave
Up to 90 days per year on a structured paid/unpaid schedule once probation completes.
Health insurance
Mandatory employer-provided coverage in Dubai and Abu Dhabi.
Frequently asked questions
Where is this role based?⌃
Based in Ras Al Khaimah, Ras Al Khaimah.
How do I apply?⌃
Apply via the employer's career site (link on this page).
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