Job Title: Application Support Engineer
Location: Ikeja, Lagos
Role Overview
- We are seeking a proactive and technically skilled Application Support Engineer to ensure the availability, stability, and optimal performance of critical banking applications and digital platforms.
- The successful candidate will provide first- and second-level application support, troubleshoot production issues, monitor system performance, and work closely with software developers, infrastructure teams, vendors, and business stakeholders to resolve incidents while maintaining high service availability.
- This role is ideal for someone with experience supporting core banking systems, payment platforms, digital banking applications, or other mission-critical financial applications in a fast-paced banking or fintech environment.
Key Responsibilities
- Daily resolution of support issues reported by processors /customers and ensuring they are resolved within the set time frame
- Documentation of issue resolution and process of resolution
- Ensure Availability of all Non-core Banking platforms and services
- Ensure effective execution of all Application Support Processes
- Participate in all Application Testing and Deployment processes
- Participate in the implementation of New Business solutions
- Ensure compliance with Technology processes and procedures relating to day-to-day IT Support and Business Continuity
- Active participation in the unit’s and other Technology projects
- Provide timely management reports to the Team Lead, Technology Application
- Carry out other functions as may be assigned by the Team Lead, Business Applications Support
- Resource Management
Required Qualifications
- Minimum of 2nd Class Lower in first degree and/or Related Professional Qualification is required
- Ability to write Structured Query Language scripts (Oracle SQL, SQL Server and NoSQL scripts)
- Programming or simple process automation skills using any of (Java, JavaScript, React.js, Redux, Django Framework, Python, HTML, SQL Programming Language etc.)
- Strong knowledge of Enterprise Operating Systems in any of (Windows Server, Linux Operating System etc.)
- Experience in application servers for web application deployment in any of (WebLogic, Glassfish, WebSphere, Apache etc.)
- Ability to keep and write reports and recordkeeping
- Ability to solve medium to high complex application-related incidents
- Ability to work together with the applications development team and vendors
- Optimize application performance through proactive maintenance and process improvement
- Daily monitoring and capacity planning for Enterprise Information Systems
- Broad IT knowledge with emphasis on application deployment and debugging
Skills, Capabilities & Personal attributes:
- Industry knowledge
- Information System Architecture
- Information Technology Strategy
- Business Process Review and analysis
- IT Risk analysis, Backup and Recovery
- Good customer service orientation
- Excellent communication and interpersonal skills
- Excellent problem-troubleshooting skills
- Sound technical knowledge of IT software solutions delivery (Core banking application, non-core banking and delivery channels)
- System integration and Interfacing of multiple channels
- Good project management skill
- Sound business re-engineering skills and Automation
- Good leadership and managerial skills
- Keen attention to detail
- Personal organization and good work planning
- Ability to motivate in a team-oriented, collaborative environment
- Creativity and professionalism in all assignments
- Dependability, reliability, and accountability
Technical Skills:
Candidates should possess experience in several of the following:
- SQL (Oracle, Microsoft SQL Server, PostgreSQL, or MySQL)
- Windows Server and/or Linux Administration
- Application Server Support (Apache Tomcat, IIS, WebLogic, WebSphere, JBoss)
- REST APIs and Web Services
- JSON and XML
- Database querying and troubleshooting
- Application monitoring tools (Zabbix, Grafana, Dynatrace, AppDynamics, Nagios, SolarWinds)
- Log analysis tools (Splunk, ELK Stack, Kibana)
- Batch processing and job scheduling
- Microsoft Azure or AWS (preferred)
- Git and deployment processes
- Networking fundamentals (TCP/IP, DNS, VPN, Firewalls)
- Shell scripting or PowerShell (preferred)
- Experience supporting one or more of the following is highly desirable:
Core Banking Applications:
- Digital Banking Platforms
- Internet Banking
- Mobile Banking
- Payment Gateways
- Card Management Systems
- ATM & POS Switching
- NIBSS Services
- Financial Middleware
- Loan Management Systems
- Treasury Applications
- CRM Platforms
Core Competencies:
- Strong analytical and troubleshooting skills
- Excellent problem-solving ability
- High attention to detail
- Customer-focused mindset
- Ability to work under pressure
- Excellent communication and stakeholder management skills
- Strong documentation skills
- Time management and prioritization
- Team collaboration
- Ownership and accountability
Application Closing Date
Not Specified.
Interested and qualified candidates should send their CV to: hiring@strivolabs.com, using "Application – Application Support Engineer" as the subject of the email.
Note: Only shortlisted candidates will be contacted.