Location: Omole Phase 2, Lagos
Employment Type: Full-time
Job Summary
- We are seeking a motivated and target-driven E-commerce Sales Executive to drive online sales and promote the company’s products across digital platforms.
- The role involves following up on generated leads, engaging potential customers, converting enquiries into orders, and contributing to overall brand growth.
Key Responsibilities
- Follow up with leads generated from the company’s website, social media, advertisements, and other online channels.
- Contact prospective customers through phone calls, WhatsApp, social media, and other approved platforms.
- Convert leads and online enquiries into confirmed orders and sales.
- Promote and recommend the company’s products based on customers’ needs.
- Respond promptly to product enquiries, pricing questions, and customer requests.
- Follow up consistently with interested customers who have not completed their purchases.
- Promote ongoing offers, discounts, new products, and campaigns to customers.
- Upsell and cross-sell relevant products to increase order value.
- Maintain accurate records of leads, customer interactions, follow-ups, and sales.
- Assist customers throughout the online purchasing process where necessary.
- Follow up on pending orders and coordinate with the relevant teams to ensure smooth order fulfilment.
- Build strong relationships with new and existing customers to encourage repeat purchases and referrals.
- Identify customer objections and provide appropriate solutions to close sales.
- Monitor customer feedback and report common concerns or product requests to management.
- Work with the Marketing team to improve online promotions and sales campaigns.
- Meet and exceed assigned daily, weekly, and monthly sales targets.
- Prepare regular reports on sales activities, lead conversion, and revenue generated.
Key Performance Indicators (KPIs)
- Number of leads contacted.
- Number of follow-ups completed.
- Lead-to-sale conversion rate.
- Daily/weekly/monthly sales.
- Revenue generated.
- Number of orders confirmed.
- Average order value.
- Repeat customer sales.
- Achievement of assigned sales targets.
Requirements
- OND, HND, or Bachelor’s Degree in Marketing, Business Administration, Sales, E-commerce, or a related field.
- 1–3 years’ experience in e-commerce sales, telesales, digital sales, customer service, or a similar role.
- Previous experience selling products through WhatsApp, social media, websites, or other online platforms is an advantage.
- Proven ability to convert leads into paying customers.
- Comfortable making frequent sales calls and conducting customer follow-ups.
- Ability to work with sales targets and performance-based incentives.
- Basic knowledge of e-commerce and online customer purchasing processes.
- Good computer literacy and ability to use digital communication tools.
Key Skills:
- E-commerce Sales.
- Lead Generation & Conversion.
- Telesales.
- Digital Selling.
- Customer Follow-up.
- Sales Negotiation.
- Objection Handling.
- WhatsApp & Social Media Sales.
- Customer Relationship Management.
- Upselling & Cross-selling.
- Product Knowledge.
- Persuasive Communication.
- Target Achievement.
- Time Management.
- Sales Reporting.
- Teamwork.
- Proactive and Results-Oriented.
Application Closing Date
29th September, 2026.
Interested and qualified candidates should:
Click here to apply online
