Location: Agungi, Lagos
Employment Type: Full-time
Description
- We are seeking a professional, courteous, and experienced Front Desk Officer to work in a hospital environment.
- The successful candidate will serve as the first point of contact for patients, visitors, and clients while ensuring smooth front-desk and administrative operations.
Key Responsibilities
- Welcome and attend to patients, visitors, and clients professionally and courteously.
- Manage incoming calls, enquiries, emails, and appointments.
- Register patients and accurately maintain patient records and documentation.
- Direct patients and visitors to the appropriate departments or healthcare professionals.
- Coordinate patient flow and communicate effectively with doctors, nurses, laboratory, pharmacy, accounts, and other departments.
- Handle patient complaints and enquiries professionally and escalate issues when necessary.
- Assist with billing, payment enquiries, and HMO-related processes where required.
- Verify patient/HMO information and ensure proper documentation.
- Maintain confidentiality of patient and hospital information.
- Keep the reception area organized, clean, and welcoming.
- Maintain proper records, logs, and front-desk reports.
- Provide general administrative support to the hospital.
- Adhere to hospital policies, procedures, and professional standards.
Requirements
- OND, HND, or Bachelor's Degree in Business Administration, Public Administration, Mass Communication, or a related field.
- Minimum of 1 year relevant experience in a hospital or healthcare facility is required
- Previous experience handling patients and hospital front-desk operations.
- Good knowledge of patient registration, appointment scheduling, and basic hospital administrative procedures.
- HMO and medical billing knowledge is an added advantage.
- Excellent verbal and written communication skills.
- Good customer service and interpersonal skills.
- Proficiency in Microsoft Office applications.
- Ability to multitask and work effectively in a busy hospital environment.
- Must be organized, professional, presentable, and patient-focused.
- Ability to maintain strict confidentiality.
- Must be willing to work according to hospital schedules and operational requirements.
What we Offer
- N120,000 monthly salary
- Accommodation provided
- Professional healthcare work environment
- Opportunity for career growth and development.
Application Closing Date
9th September, 2026.
Interested and qualified candidates should send their updated CV to: hr@prestigiousconsultinggroup.ng using "Front Desk Officer – Hospital" as the subject of the mail.
Note: Only shortlisted candidates will be contacted.
