About the role

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About the Role

Join our team as a Guest Experience Agent in Metro Manila! This role is perfect for those who love helping others and creating memorable experiences. You will work on a fixed schedule with shifts from 8 AM to 5 PM or 1 PM to 10 PM. We provide meal breaks during your shift and offer a night shift differential for those who work late hours. Transport is available for all employees, ensuring you can easily commute to work.

As a Guest Experience Agent, you will be the face of our hotel, welcoming guests and ensuring their needs are met. This role is ideal for individuals with a passion for customer service and a desire to grow within the hospitality industry.

Responsibilities

Provide warm, professional, and personalized service to all guests at all touchpoints.
Anticipate guest needs and deliver intuitive and anticipatory service.
Handle guest inquiries, feedback, and complaints with professionalism and empathy.
Participate in training sessions, SOP briefings, and service culture programs.
Promote hotel facilities, dining outlets, spa, and experiences to enhance guest satisfaction.

Requirements

Bachelor’s degree in Hospitality Management or related field preferred.
1–2 years’ experience in Guest Relations or Front Office.
Strong customer service orientation and problem-solving ability.
Excellent communication and interpersonal skills.
Attention to detail is a must.
Fluency in additional languages is a plus.
Proficiency in hotel systems (Opera or similar) is an advantage.

Benefits

We offer a competitive salary along with a 13th-month pay. You will also receive tips as part of your compensation. Meals are provided during your shifts, and transport is available to help you get to work easily. We also assist with accommodation and visa processing for qualified candidates.

Enjoy your days off on weekends, and take advantage of our growth path opportunities within the company. We are committed to helping you develop your career in hospitality.

Ready to take the next step? Explore more opportunities in hospitality or check our Dubai jobs for more options!

Requirements

<ul>
<li>Bachelor’s degree in Hospitality Management or related field preferred.</li>
<li>1–2 years’ experience in Guest Relations or Front Office.</li>
<li>Strong customer service orientation and problem-solving ability.</li>
<li>Excellent communication and interpersonal skills.</li>

Responsibilities

<ul>
<li>Provide warm, professional, and personalized service to all guests at all touchpoints.</li>
<li>Anticipate guest needs and deliver intuitive and anticipatory service.</li>
<li>Handle guest inquiries, feedback, and complaints with professionalism and empathy.</li>
<li>Participate in training sessions, SOP briefings, and service culture programs.</li>
<li>Promote hotel facilities, dining outlets, spa, and experiences to enhance guest satisfaction.</li>
</ul>

About Mandarin Oriental

About the Company

Mandarin Oriental

Verified

www.mandarinoriental.com

Mandarin Oriental is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 43 hotels, 12 residences and 23 exclusive homes in 26 countries and territories, with each property reflecting the Group’s oriental heritage, local culture and unique design. Mandarin Oriental has a strong pipeline of hotels and residences under development and is a member of the Jardine Matheson Group. Mandarin Oriental’s aim is to be recognised widely as the best global luxury hotel group, providing 21st-century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and people while maximising profitability and long-term stakeholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The Group's strategy is to open the hotels currently under development while continuing to seek further selective opportunities for expansion worldwide.

Hospitality

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Guest Experience Agent – Metro Manila

About the Role

Responsibilities

Requirements

Benefits

About the Company

Mandarin Oriental is hiring · 5 open roles

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