About the role

Full description from the employer source. Apply via the official link when ready.

About the Role

We are seeking a Mid-Level Airport Representative to join our team in Metro Manila. This role is essential for providing exceptional guest services at the airport. You will be the first point of contact for guests, ensuring they feel welcomed and supported during their travels. If you have a passion for hospitality and possess excellent communication skills, we encourage you to apply.

Responsibilities

Welcome guests warmly upon arrival at the airport.
Coordinate outbound departures and ensure timely arrival at the airport.
Anticipate guest needs and provide assistance with directions and procedures.
Assist in establishing airport greeting and transfer procedures.
Maintain constant communication with Concierge and Front Office teams.
Ensure guest safety at all times within the airport premises.
Maintain accurate records of guest arrivals and departures.

Requirements

Bachelor’s degree in Hospitality Management or related field preferred.
Minimum of 1–2 years’ experience in guest services or airport handling.
Well-groomed, professional appearance and demeanor.
Flexibility to work shifts, including early mornings and late nights.
Strong coordination and organizational skills.
Attention to detail and accuracy.

Benefits

This position offers a competitive salary and opportunities for growth within the company. You will enjoy a supportive work environment that values work-life balance. Additionally, we provide health maintenance organization (HMO) benefits to ensure your well-being. Join us to be part of a team that prioritizes guest satisfaction and employee development.

For more information about our job openings, visit our Metro Manila jobs page. If you are interested in similar roles, check out our remote job listings as well.

Requirements

<ul>
<li>Bachelor’s degree in Hospitality Management or related field preferred.</li>
<li>Minimum of 1–2 years’ experience in guest services or airport handling.</li>
<li>Well-groomed, professional appearance and demeanor.</li>
<li>Flexibility to work shifts, including early mornings and late nights.</li>

Responsibilities

<ul>
<li>Welcome guests warmly upon arrival at the airport.</li>
<li>Coordinate outbound departures and ensure timely arrival at the airport.</li>
<li>Anticipate guest needs and provide assistance with directions and procedures.</li>
<li>Assist in establishing airport greeting and transfer procedures.</li>
<li>Maintain constant communication with Concierge and Front Office teams.</li>
<li>Ensure guest safety at all times within the airport premises.</li>
<li>Maintain accurate records of guest arrivals and departures.</li>
</ul>

About Mandarin Oriental

About the Company

Mandarin Oriental

Verified

www.mandarinoriental.com

Mandarin Oriental is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 43 hotels, 12 residences and 23 exclusive homes in 26 countries and territories, with each property reflecting the Group’s oriental heritage, local culture and unique design. Mandarin Oriental has a strong pipeline of hotels and residences under development and is a member of the Jardine Matheson Group. Mandarin Oriental’s aim is to be recognised widely as the best global luxury hotel group, providing 21st-century luxury with oriental charm in each of its hotels. This will be achieved by investing in the Group’s exceptional facilities and people while maximising profitability and long-term stakeholder value. The Group regularly receives recognition and awards for outstanding service and quality management. The Group's strategy is to open the hotels currently under development while continuing to seek further selective opportunities for expansion worldwide.

Hospitality

Loading…

Mid-Level Airport Representative - On-site in Metro Manila

About the Role

Responsibilities

Requirements

Benefits

About the Company

Mandarin Oriental is hiring · 5 open roles

More about this role