Mid-Level Executive Floor Officer On-site

Responsibilities

• Deliver personalized check-in and check-out experiences for VIP and executive guests.
• Coordinate dining, transport, and personalized amenities tailored for VIPs.
• Maintain cleanliness and readiness of the executive lounge at all times.
• Communicate guest preferences and feedback to relevant teams for continuous improvement.
• Resolve guest concerns promptly and professionally to ensure satisfaction.
• Share information on hotel amenities and local attractions to enhance guest experience.
• Update guest profiles and prepare daily reports for management review.

Requirements

• Previous experience in luxury guest relations or concierge services.
• Ability to anticipate guest needs and resolve issues efficiently.
• Skilled in handling high-profile guests with professionalism and confidentiality.
• Available to work nights, weekends, and holidays as required.
• Fluency in English; additional languages are a plus.

Benefits

Joining our team offers numerous benefits, including:

• Competitive salary with opportunities for growth and advancement.
• Work-life balance with scheduled rest days and weekends off.
• Health Maintenance Organization (HMO) coverage for employees.
• Training and development programs to enhance your skills.
• A supportive work environment that values teamwork and collaboration.

If you are interested in this exciting opportunity, please apply now and take the first step towards a rewarding career in luxury hospitality.

For more information about our company and other job openings, visit our careers page.