Senior Host, On-site Resorts & Loyalty Marketing at Melco Resorts | Handmework

Overview

Full description from the employer source. Apply via the official link when ready.

About the Role

The Senior Host for Resorts & Loyalty Marketing plays a vital role in enhancing guest experiences at our on-site resorts in Metro Manila. This position focuses on building strong relationships with guests and promoting our loyalty program. As a Senior Host, you will ensure that guests receive exceptional service and support, contributing to their overall satisfaction and loyalty.

In this role, you will work closely with various teams to coordinate guest activities and ensure smooth operations. Your fluency in spoken English will be essential in communicating effectively with both guests and team members. If you are passionate about customer service and enjoy working in a dynamic environment, this position is for you. Learn more about our job opportunities and how you can make a difference.

Responsibilities

Recruit and register players to the loyalty program to enhance guest participation.
Promote the loyalty program benefits to increase guest engagement.
Assist guests with gaming inquiries to ensure a smooth experience.
Handle membership transactions and complaints to maintain guest satisfaction.
Execute gaming promotional activities to attract and retain guests.
Ensure confidentiality of customer information to build trust.
Coordinate with transportation for guest arrangements to enhance convenience.

Requirements

One year or more relevant experience in customer service to ensure quality support.
Appropriate tertiary education to support professional development.
Proven excellent customer service skills to enhance guest interactions.
Willingness to work on a shifting schedule to meet operational needs.
Flexible and accommodating attitude to adapt to changing situations.

Benefits

We offer a competitive salary and a supportive work environment. As a Senior Host, you will enjoy a range of benefits, including:

Opportunities for career growth and development.
Health Maintenance Organization (HMO) coverage for your well-being.
Work-life balance with regular rest days.
A collaborative team environment that values your contributions.

Join us in creating memorable experiences for our guests. Apply now to be part of our team and explore more about our salary structure and benefits.

Responsibilities

<ul>
<li>Recruit and register players to the loyalty program to enhance guest participation.</li>
<li>Promote the loyalty program benefits to increase guest engagement.</li>
<li>Assist guests with gaming inquiries to ensure a smooth experience.</li>
<li>Handle membership transactions and complaints to maintain guest satisfaction.</li>

Requirements

<ul>
<li>One year or more relevant experience in customer service to ensure quality support.</li>
<li>Appropriate tertiary education to support professional development.</li>
<li>Proven excellent customer service skills to enhance guest interactions.</li>
<li>Willingness to work on a shifting schedule to meet operational needs.</li>
<li>Flexible and accommodating attitude to adapt to changing situations.</li>
</ul>

Apply

The Handmework Promise

Pay not listed
Report scams in one tap

Is this real?

Verified employer · extra caution recommended.

Never pay to get hired. Report scams in one tap.

Melco Resorts & Entertainment

View Company Profile

Melco Resorts & Entertainment Limited (NASDAQ: MLCO) is an award-winning developer, owner and operator of casino gaming and entertainment casino resort facilities in Asia. In Macau, Melco Resorts & Entertainment currently operates City of Dreams Macau (www.cityofdreamsmacau.com), our flagship integrated entertainment resort and home of House of Dancing Water, a once-in-a-lifetime aquatic show; Altira Macau (www.altiramacau.com), a Forbes-Five-Star luxury hotel; and Mocha Clubs (www.mochaclubs.com), the only non-casino based operation of electronic gaming machines in Macau. Opened in October 2015 was the Hollywood-themed studio-concept resort, Studio City, a thrilling new cinematic inspired entertainment and leisure destination. It is designed to be the most diversified entertainment offering in Macau, with more world-class entertainment amenities than any integrated resort in the market, representing the pinnacle of entertainment-driven leisure destination experiences in Asia. Beyond Macau, City of Dreams Manila (www.cityofdreamsmanila.com) opened its doors to the public in December 2014 and marked the formal entry of Melco Resorts & Entertainment into the fast-growing and dynamic tourism industry in the Philippines. This lavish casino resort at Entertainment City, Manila Bay, Manila features a dazzling array of entertainment and attractions, an upscale shopping mall, a wide range of international dining experiences, three award-winning hotels and spa. In Europe, the Company operates City of Dreams Mediterranean, an integrated resort in Limassol, in the Republic of Cyprus (www.cityofdreamsmed.com.cy) and licensed satellite casinos in other cities in Cyprus (the “Cyprus Casinos”). In South Asia, the Company operates the casino and manages the Nüwa hotel at City of Dreams Sri Lanka (www.cityofdreamssrilanka.com), an integrated resort in Colombo, Sri Lanka. Visit mycareer.melco-resorts.com

Open roles8+ openings

Similar roles

Tier 2 Member Support Agent

PadSplit · Ormoc, Philippines

Pay not listed

Customer Service Manager (E-Commerce) - Work from Home / Dayshift

Twoconnect · Philippines, Remote

Pay not listed

Customer Happiness Team Member - Freelance Friend (6 months)

Who Gives A Crap · Philippines, Remote

Pay not listed

Senior Host, On-site Resorts & Loyalty Marketing

Overview

About the Role

Responsibilities

Requirements

Benefits

Responsibilities

Requirements

Melco Resorts & Entertainment is hiring · 5 open roles

More about this role