About the role

Full description from the employer source. Apply via the official link when ready.

About the Role

Join our team as a Guest Service Agent in Sharjah, UAE. This is an onsite role where you will work flexible shifts, including evenings and weekends. You will be the first point of contact for our guests, ensuring they feel welcomed and valued. Your main tasks will include managing check-ins and check-outs, handling inquiries, and providing information about hotel amenities and local attractions.

Responsibilities

Greet and welcome guests warmly upon arrival.
Manage check-in and check-out processes efficiently.
Handle guest inquiries and resolve issues promptly.
Provide information about hotel amenities and local attractions.
Coordinate with departments to fulfill guest requests.
Maintain an organized and tidy front desk area.
Process payments and manage guest accounts accurately.
Uphold high customer service standards at all times.

Requirements

Previous experience as a Guest Service Agent preferred.
Ability to work flexible schedules, including weekends.
Strong organizational skills and attention to detail.
Proficiency in hotel management software, OperaCloud preferred.
Fluency in English; Arabic is a plus.
Cultural sensitivity to cater to diverse clientele.

Benefits

We offer a competitive salary along with a service charge/tips that can enhance your earnings. Meals are provided during your shifts, and we assist with transport to and from the hotel. Accommodation is available for staff, and we also provide visa support. You will have days off to recharge, and there are opportunities for growth within the company. For more details on our job openings, visit our hospitality jobs page.

Join us in creating memorable experiences for our guests. Apply today to start your journey with us!

Requirements

<ul>
<li>Previous experience as a Guest Service Agent preferred.</li>
<li>Ability to work flexible schedules, including weekends.</li>
<li>Strong organizational skills and attention to detail.</li>
<li>Proficiency in hotel management software, OperaCloud preferred.</li>
<li>Fluency in English; Arabic is a plus.</li>

Responsibilities

<ul>
<li>Greet and welcome guests warmly upon arrival.</li>
<li>Manage check-in and check-out processes efficiently.</li>
<li>Handle guest inquiries and resolve issues promptly.</li>
<li>Provide information about hotel amenities and local attractions.</li>
<li>Coordinate with departments to fulfill guest requests.</li>
<li>Maintain an organized and tidy front desk area.</li>
<li>Process payments and manage guest accounts accurately.</li>
<li>Uphold high customer service standards at all times.</li>
</ul>

About Accor

About the Company

Accor

Verified

www.group.accor.com

We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.

Hospitality

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Guest Service Agent – Sharjah, UAE

About the Role

Responsibilities

Requirements

Benefits

About the Company

Accor is hiring · 5 open roles

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