About the role

Full description from the employer source. Apply via the official link when ready.

About the Role

We are seeking a Junior Reservation Agent to join our team in Dubai. This on-site position requires a passion for customer service and a keen eye for detail. As a key member of our reservations team, you will handle inquiries and ensure a seamless booking experience for our guests. Your role will involve utilizing Property Management Systems, such as Opera Cloud, to manage reservations effectively. If you enjoy working in a dynamic environment with varied tasks and have a customer-focused mindset, we encourage you to apply.

Responsibilities

Handle all room reservation inquiries to meet company standards.
Maintain accurate records of all reservations for future reference.
Maximize revenue potential by upselling services and amenities.
Input reservations into the Opera reservation system accurately.
Provide polite and friendly responses to all customer inquiries.
Build rapport with customers to encourage loyalty and repeat business.
Identify potential sales leads for future accounts and partnerships.

Requirements

Minimum of 1-2 years experience in Front Office or Reservations roles.
Detail-oriented with the ability to multitask effectively.
Flexible availability to work various shifts, including weekends.
Customer-focused mindset with a passion for exceptional service.
Ability to work collaboratively in a team environment.
Fluency in additional languages is a plus.

Benefits

Joining our team offers numerous benefits, including competitive salary packages and opportunities for professional growth. You will work in a supportive environment that values teamwork and collaboration. Additionally, we provide training programs to enhance your skills and knowledge in the hospitality industry. For more information about our company culture, visit our company page. If you are interested in exploring other job opportunities, check out our Dubai job listings.

Requirements

<ul>
<li>Minimum of 1-2 years experience in Front Office or Reservations roles.</li>
<li>Detail-oriented with the ability to multitask effectively.</li>
<li>Flexible availability to work various shifts, including weekends.</li>
<li>Customer-focused mindset with a passion for exceptional service.</li>

Responsibilities

<ul>
<li>Handle all room reservation inquiries to meet company standards.</li>
<li>Maintain accurate records of all reservations for future reference.</li>
<li>Maximize revenue potential by upselling services and amenities.</li>
<li>Input reservations into the Opera reservation system accurately.</li>
<li>Provide polite and friendly responses to all customer inquiries.</li>
<li>Build rapport with customers to encourage loyalty and repeat business.</li>
<li>Identify potential sales leads for future accounts and partnerships.</li>
</ul>

About Accor

About the Company

Accor

Verified

www.group.accor.com

We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.

Hospitality

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Junior Reservation Agent - On-site in Dubai

About the Role

Responsibilities

Requirements

Benefits

About the Company

Accor is hiring · 5 open roles

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