Junior Customer Care Agent On-site in Sharjah

About the Role

We are seeking a dedicated Junior Customer Care Agent to join our team in Sharjah. This role is ideal for UAE Nationals holding a Family Book, who are passionate about providing exceptional customer service. As a Junior Customer Care Agent, you will be the first point of contact for our customers, assisting them with their inquiries and ensuring a positive experience. If you want to build a career in customer service, this is a great opportunity to develop your skills in a supportive environment.

Responsibilities

• Handle inbound and outbound customer calls to resolve inquiries quickly.
• Manage service requests and coordinate with internal teams for timely responses.
• Support customers during emergencies by providing clear guidance.
• Follow up on open cases to maintain records and ensure customer satisfaction.
• Assist in customer satisfaction surveys to gather feedback for improvement.
• Collaborate with technicians to effectively address customer issues.

Requirements

• UAE National (Family Book holder) to comply with local regulations.
• Bachelor's degree or equivalent qualification to support customer interactions.
• Strong communication skills in Arabic and English to assist diverse customers.
• Customer-focused mindset to enhance overall customer experience.
• Proficient in Microsoft Office and general IT systems for daily tasks.
• Organized and detail-oriented to manage multiple inquiries efficiently.

Benefits

Joining our team comes with several benefits, including competitive salary packages, opportunities for professional development, and a supportive work environment. We value our employees and strive to create a workplace where everyone can thrive. For more information about our company culture and available positions, visit our careers page.

If you are interested in this role and meet the requirements, we encourage you to apply. Explore more about our salary structures and how we support our employees in their career growth.

• UAE National (Family Book holder) to comply with local regulations.
• Bachelor's degree or equivalent qualification to support customer interactions.
• Strong communication skills in Arabic and English to assist diverse customers.
• Customer-focused mindset to enhance overall customer experience.
• Proficient in Microsoft Office and general IT systems for daily tasks.
• Organized and detail-oriented to manage multiple inquiries efficiently.

• Handle inbound and outbound customer calls to resolve inquiries quickly.
• Manage service requests and coordinate with internal teams for timely responses.
• Support customers during emergencies by providing clear guidance.
• Follow up on open cases to maintain records and ensure customer satisfaction.
• Assist in customer satisfaction surveys to gather feedback for improvement.
• Collaborate with technicians to effectively address customer issues.