Junior Customer Service Administrator On-site in Sharjah
Explore related job listings
Job Description
About the Role
We are seeking a Junior Customer Service Administrator to join our team in Sharjah. This on-site position is ideal for UAE Nationals who hold a Family Book. You will play a vital role in supporting our Service Sales and Maintenance teams, ensuring smooth operations and excellent customer service.
Responsibilities
- Provide administrative support to Service Sales and Maintenance teams to enhance workflow.
- Prepare and process customer contracts and renewals to maintain service continuity.
- Coordinate customer requests and ensure timely follow-up to improve satisfaction.
- Support maintenance planning and technician scheduling to optimize service delivery.
- Assist with inspections, reporting, and customer portals to ensure compliance.
- Maintain accurate records and ensure high-quality data management across systems.
Requirements
- UAE National (Family Book holder) to comply with local regulations.
- Diploma or bachelor’s degree in business administration or a related field.
- Strong organizational and time-management skills to handle multiple tasks.
- Excellent communication skills in Arabic and English for effective interaction.
- Proficient in Microsoft Office applications to support daily tasks.
Benefits
Joining our team offers numerous benefits, including competitive salary packages and opportunities for professional growth. You will work in a supportive environment that values teamwork and collaboration. For more information about our company culture, visit our About Us page. We also encourage you to explore our job openings in other locations.
We are committed to fostering an inclusive workplace where everyone can thrive. If you are passionate about customer service and administration, we invite you to apply.
Requirements
- UAE National (Family Book holder) to comply with local regulations.
- Diploma or bachelor’s degree in business administration or a related field.
- Strong organizational and time-management skills to handle multiple tasks.
- Excellent communication skills in Arabic and English for effective interaction.
- Proficient in Microsoft Office applications to support daily tasks.
Responsibilities
- Provide administrative support to Service Sales and Maintenance teams to enhance workflow.
- Prepare and process customer contracts and renewals to maintain service continuity.
- Coordinate customer requests and ensure timely follow-up to improve satisfaction.
- Support maintenance planning and technician scheduling to optimize service delivery.
- Assist with inspections, reporting, and customer portals to ensure compliance.
- Maintain accurate records and ensure high-quality data management across systems.
Statutory benefits (UAE)
Wage Protection System (WPS)
Current-month wages must be paid via WPS no later than the 1st of the following Gregorian month. Establishments must transfer ≥85% of total wages by the deadline (Ministerial Resolution 340/2026).
End-of-Service Gratuity (EOSB)
21 days of basic salary per year for the first 5 years; 30 days per year thereafter. Allowances are excluded from the calculation.
Annual leave
Minimum 30 calendar days per year after the first year of service (2 days per month between 6 and 12 months).
Sick leave
Up to 90 days per year on a structured paid/unpaid schedule once probation completes.
Health insurance
Mandatory employer-provided coverage in Dubai and Abu Dhabi.
Frequently asked questions
Where is this role based?⌃
Based in Sharjah Emirate, Sharjah.
How do I apply?⌃
Apply via the employer's career site (link on this page).
Salary Insights
Ready to Apply?
Submit your application now and track its progress
The Real Offer
Real talk on offers, pay, and career growth — while you apply.
The Real Offer
Why Most Interview Advice Is Wrong
18 Jul 2026 · 11:02