Junior Customer Service Executive - On-site in Abu Dhabi
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Job Description
About the Role
We are seeking a Junior Customer Service Executive to join our team in Abu Dhabi. This role is essential for ensuring customer satisfaction and supporting our daily operations. You will engage directly with customers, handle inquiries, and assist in maintaining stock accuracy. If you are passionate about providing excellent service and have a keen eye for detail, this position may be a great fit for you.
Responsibilities
- Handle customer inquiries to ensure timely and effective responses.
- Process sales transactions accurately to maintain financial integrity.
- Maintain accurate stock records to support inventory management.
- Support daily operations of external warehouse outlets to enhance efficiency.
- Coordinate with warehouses for stock replenishment to meet customer demand.
- Resolve customer complaints promptly to ensure satisfaction.
- Prepare daily sales and stock reports for management review.
Requirements
- Prior experience in storekeeping, retail, or customer service is preferred.
- Basic knowledge of animal feed products is an advantage.
- Strong communication and interpersonal skills are essential.
- Proficiency in basic computer operations is required.
- Attention to detail and ability to work independently are crucial.
Benefits
Joining our team comes with several benefits, including competitive salary packages and opportunities for professional development. You will also gain valuable experience in a dynamic work environment. We support our employees with ongoing training and resources to enhance their skills. For more information on our company culture, visit our company page.
We offer visa sponsorship for qualified candidates. Fluency in Arabic is a plus but not mandatory. If you are ready to take the next step in your career, apply today!
Requirements
- Prior experience in storekeeping, retail, or customer service is preferred.
- Basic knowledge of animal feed products is an advantage.
- Strong communication and interpersonal skills are essential.
- Proficiency in basic computer operations is required.
- Attention to detail and ability to work independently are crucial.
Responsibilities
- Handle customer inquiries to ensure timely and effective responses.
- Process sales transactions accurately to maintain financial integrity.
- Maintain accurate stock records to support inventory management.
- Support daily operations of external warehouse outlets to enhance efficiency.
- Coordinate with warehouses for stock replenishment to meet customer demand.
- Resolve customer complaints promptly to ensure satisfaction.
- Prepare daily sales and stock reports for management review.
Statutory benefits (UAE)
Wage Protection System (WPS)
Current-month wages must be paid via WPS no later than the 1st of the following Gregorian month. Establishments must transfer ≥85% of total wages by the deadline (Ministerial Resolution 340/2026).
End-of-Service Gratuity (EOSB)
21 days of basic salary per year for the first 5 years; 30 days per year thereafter. Allowances are excluded from the calculation.
Annual leave
Minimum 30 calendar days per year after the first year of service (2 days per month between 6 and 12 months).
Sick leave
Up to 90 days per year on a structured paid/unpaid schedule once probation completes.
Health insurance
Mandatory employer-provided coverage in Dubai and Abu Dhabi.
Frequently asked questions
Where is this role based?⌃
Based in Abu Dhabi, Abu Dhabi.
How do I apply?⌃
Apply via the employer's career site (link on this page).
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