Location: Lekki, Lagos
Employment Type: Full-time
Job Responsibilities
- An Operations Manager is responsible for planning, coordinating, and overseeing the day-to-day operations of an organization to ensure efficiency, productivity, profitability, and excellent service delivery.
Key Responsibilities
Oversee Daily Operations:
- Manage the organization's daily activities to ensure smooth and efficient operations.
- Ensure operational objectives are achieved within set timelines.
Develop and Improve Processes:
- Review existing operational processes and identify opportunities for improvement.
- Implement policies, procedures, and best practices to increase efficiency.
Team Leadership:
- Supervise, mentor, and evaluate employees across departments.
- Conduct performance reviews and provide coaching and training where necessary.
- Foster a positive and productive work environment.
Strategic Planning:
- Assist in developing operational strategies that align with the company's goals.
- Monitor the implementation of strategic initiatives.
Budget and Cost Management:
- Prepare and manage departmental budgets.
- Monitor operational expenses and identify cost-saving opportunities.
- Ensure efficient utilization of company resources.
Project Management:
- Coordinate and oversee operational projects from planning to completion.
- Ensure projects are delivered on time, within scope, and within budget.
Performance Monitoring:
- Establish and monitor Key Performance Indicators (KPIs).
- Analyze operational data and prepare reports for senior management.
- Recommend corrective actions based on performance analysis.
Customer Service Oversight:
- Ensure customers receive exceptional service.
- Resolve escalated customer complaints and implement service improvements.
Compliance and Risk Management:
- Ensure compliance with company policies, industry regulations, and legal requirements.
- Identify operational risks and implement mitigation strategies.
Inventory and Asset Management:
- Oversee procurement, inventory levels, and company assets.
- Ensure proper maintenance and accountability of operational equipment.
Vendor and Stakeholder Management:
- Build and maintain relationships with suppliers, contractors, and business partners.
- Negotiate contracts and monitor vendor performance.
Cross-Department Coordination:
- Collaborate with HR, Finance, Sales, Marketing, Procurement, and Technical teams.
- Ensure seamless communication and workflow across departments.
Quality Assurance:
- Monitor service quality and operational standards.
- Implement continuous improvement initiatives.
Reporting:
- Prepare weekly, monthly, and quarterly operational reports.
- Present performance updates and recommendations to senior management.
Resource Planning:
- Ensure adequate staffing, equipment, and materials are available to support operations.
- Optimize resource allocation for maximum productivity.
Key Performance Indicators (KPIs)
An Operations Manager may be evaluated on:
- Operational efficiency
- Project completion rate
- Budget adherence
- Cost reduction achieved
- Employee productivity
- Customer satisfaction score
- Service delivery turnaround time
- Process improvement initiatives implemented
- Staff retention and engagement
- Compliance and audit performance
- Revenue growth through operational improvements
Educational Requirements
- Bachelor's Degree in Business Administration, Operations Management, Management, Engineering, or a related field.
- A Master's Degree (MBA) is an advantage.
- Professional certifications such as PMP, PRINCE2, Lean Six Sigma, orAPICS/ASCM
Required Skills:
- Leadership and team management
- Strategic planning
- Budgeting and financial management
- Process improvement
- Project management
- Problem-solving and decision-making
- Analytical and reporting skills
- Negotiation and stakeholder management
- Time management
- Communication and interpersonal skills
- Microsoft Office Suite (especially Excel and PowerPoint)
- ERP, CRM, or project management software.
Salary
N250,000 - N300,000 monthly.
Application Closing Date
25th August, 2026.
Interested and qualified candidates should:
Click here to apply online
